Refund Letter Template – Australia

From:
[Your Name]
[Your Address]
[City, State, Postcode]
[Your Email]
[Your Phone]

To:
[Business Name]
[Business Address]
[City, State, Postcode]

Date:
[Date]

Subject:
Request for Refund

I am writing to formally request a refund for [item/service name] purchased on [purchase date] with the order number [order number]. Unfortunately, the product/service did not meet my expectations due to [reason for dissatisfaction, e.g., defects, service issues].

Details of the Purchase:
– Product/Service Name: [item/service name]
– Order Number: [order number]
– Purchase Date: [purchase date]
– Price: [purchase price]

Reason for Refund:
I have outlined the reasons for my refund request below:
1. [Detail reason 1]
2. [Detail reason 2 if applicable]
3. [Detail reason 3 if applicable]

Attached Documents:
I have attached copies of the relevant documents including the receipt, order confirmation, and any correspondence regarding this issue for your review.

Refund Method:
I would prefer the refund to be processed through [preferred refund method, e.g., original payment method, store credit].

Conclusion:
I hope this matter can be resolved promptly. Please confirm receipt of this letter and let me know how to proceed further. I can be reached at [your phone number] or [your email].

Thank you for your attention to this matter.

Sincerely,
[Your Signature (if sending a hard copy)]
[Your Name]

From:
[Your Name]
[Your Address]
[City, State, Postcode]
[Your Email]
[Your Phone]

To:
[Business Name]
[Business Address]
[City, State, Postcode]

Date:
[Date]

Subject:
Request for Refund

I am writing to formally request a refund for [item/service name] purchased on [purchase date] with order number [order number]. The reason for this request is that the product/service was not satisfactory due to [specific issue, e.g., it was damaged, it did not work as expected].

Details of the Purchase:
– Product/Service Name: [item/service name]
– Order Number: [order number]
– Purchase Date: [purchase date]
– Price: [purchase price]

Justification for Refund:
The reasons for my request include:
1. [Justification 1]
2. [Justification 2 if necessary]

Supporting Documents:
I have attached [description of attached documents, such as receipt, photos of the product, etc.] to support my claim.

Preferred Resolution:
I would like the refund processed to my original payment method. If you require any further information to process this request, please let me know.

Summary:
I would appreciate your prompt attention to this matter and look forward to resolving it. You can contact me at [your phone number] or [your email] for any clarifications.

Thank you for your cooperation.

Best regards,
[Your Signature (if sending a hard copy)]
[Your Name]